Business Category & Document Matrix
This page maps each business category to its KYC document requirements and eligibility status. The first section covers categories available in the PAI onboarding form. The second section covers all restricted categories requiring additional documentation and approval. The third section lists prohibited categories.
KYC Onboarding Flow
This page describes the full KYC process from application submission through to approval and project kickoff, including all possible outcomes and the ongoing review cycle.
KYC Overview
Know Your Customer (KYC) is the process by which PAI verifies the identity and legitimacy of every merchant before onboarding them to the platform. It is a mandatory legal obligation — not a PAI policy choice — and must be approved before your project kickoff call and before technical integration begins.
Required Documents
This page lists the documents required for KYC verification, organised by legal entity type. PAI first attempts automatic verification using information submitted in the application. Documents listed here are required when automatic verification cannot be completed, or are required upfront for higher-risk entity types and MCC categories.
KYC Statuses
This page describes every KYC status a merchant account can hold, what it means, what action the merchant must take, and what to display in the merchant dashboard.
Troubleshooting
This page covers the most common reasons a KYC application receives additionalinforequired or rejected status, and the corrective action to take before resubmitting. Resolving the root cause before resubmitting avoids a second round-trip and delays.